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Return Policy

Warranty

For warranty claim, please check our FAQ for more details. *For Malaysia & Singapore customer, no worries on warranty and shipping it back to us, we provide a 7 days 1 to 1 replacement for any manufacturing defects. Just email us at support@cytron.io, or fill out the forms here and we will be glad to replace all manufacturing defect.

 

Returns

We understand that sometimes you may have a change of mind and would like to exchange the product you just bought. No worries, If you are not entirely satisfied with your purchase, we're here to help. We will be happy to arrange a return for any unused items purchased within 30 days. Just email us at support@cytron.io, or fill out the forms here. Please contact us before returning any package.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase

 

Refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. All refunds will be in CytronCash.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the product arrives damaged or defective. Shipping costs are non­refundable.